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Information about rescue packs
Call 111 - When it is less urgent than 999

Rights and Responsibilities

Your rights and responsibilities

We aim to provide you with safe and up-to-date medical care, honest and realistic advice and a friendly, efficient service. We ask you, as patients, to use our services responsibly and respect our staff and premises.

Your rights:

  • Confidentiality from all members of staff at all times
  • Telephone calls answered as promptly as possible
  • Appointment on the same day if you are acutely ill
  • Repeat prescriptions to be ready in 48 hours (excluding weekend)
  • Prompt investigation of any complaint made
  • Treated with courtesy, and professionally by all staff

Your responsibilities:

  • To treat our staff with courtesy at all times
  • To cancel appointments as soon as possible if you cannot attend
  • Not to request a home visit if you are capable of attending the surgery
  • Promptly advise the practice of any change of address, name or home /mobile telephone number
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